FAQ - infiland

Q：How can I confirm my iPad model number?

A: Please check the detailed iPad model NO.on the back of the iPad itself and you will see it there. For more details, please refer to below picture:

Q: How can I confirm my Samsung tablet model number?

A: Please click on " Settings " on your tablet, then click on " about tablet " and check " model number ".

Q: How to know my kindle model number before ordering a case?

A: Please check the detailed e-reader model NO.on the back of the e-reader itself and you will see it there. For more details, please refer to below picture:

Q: Do your tablet cases provide access to all buttons, ports, and cameras?

A: Yes, all of the buttons, ports and cameras are easily accessible at all times.

Q: What is the warranty?

A: INFILAND products are sold with free two years warranty.

Q: Do magnets on the case interfere with the s-pen/ apple pencil?

A: The case does have magnets, but they do not interfere with the operation of s-pen/ apple pencil.

Q: Does INFILAND case work with a screen protector?

A: Yes, INFILAND case works with most screen protector.

Q: Does INFILAND case support auto wake/ sleep function?

A: Actually, it depends on the tablet itself, if the tablet supports auto wake/ sleep feature, our case supports this function. If the tablet does not support auto wake/ sleep feature, then no case supports this function.

Q: If i want to purchase your products in large volume, will i receive a discount?

A: Usually it depends the quantity you purchase. For detailed quotation, just feel free to contact our customer service.

Q: Where can i contact you if i have something wrong with my Infiland case?

A: Here is the email address that you can reach us: support@infiland.com Or if you order our case on Amazon, you may also send message to the Infiland customer service via Amazon.

Q: How long does it take to process my order and what shipping carrier do you use usually?

A: Usually we ship out your order in one business day. We mostly use USPS to ship orders. It normally takes 2-6 business days to arrive based on different distance.

Q: How to install INFILAND screen protector (tempered glass)?

A: Please watch the demonstration video.

https://youtu.be/dj_21mdL_vg

Infiland LLC

ADDRESS: 20 Polhemus Drive Hillsborough New Jersey United States 08844-1853
PHONE: +1 7324918149
Bulk Inquiries : sales@infiland.com
Customer Support : support@infiland.com